9:00 - 18:00 (JST)
Q : Can I send luggage and diving equipment beforehand？
A : Yes, please send it to our front desk.We will keep it until the day of your arrival.
Please provide your name and arrival date on the remarks column and send to the following address.
＜JUSANDI Front desk＞
470 Fukai,Ishigaki City,Okinawa JAPAN 907-0451 JUSANDI Front desk
Q : Can I pay by credit card？
A : Yes,we accept American Express,VISA,JCB,Diners,Master,Union Pay and Discover Card.We only accept single payment.
Q : When does cancellation charge be incurred？
A : Cancellation charge is incurred 14 days prior to your scheduled stay.
14 days prior to stay 20% of reservation rate
7 days prior to stay 50% of reservation rate
2 days prior to stay 100% of reservation rate
the days to stay 100% of reservation rate
We kindly ask for your understanding.
However,in case of delay and/or cancellation of flight due to typhoon,we do not ask for cancellation charges.
Q : Can I select the villas？
A : We kindly ask for your understanding to let us select your villas.
Q : How much in advance can we make a reservation？
A : We accept reservations up to 1 year in advance.
Q : Can I stay alone？
A : Yes,we accept guests travelling alone.Please feel free to stay with us.
Q : Can children also stay？
A : We apologize for the inconvenience,but we do not accept children under elementary school.
Q : Is there transportation available to/from Ishigaki Airport to JUSANDI？
A : We apologize for the inconvenience,but we do not provide transportation to/from the airport.
To visit JUSANDI, please take a taxi, rental car or local bus.
You can take the Yonehara Camp Line bus operated by Azuma Transportation and get off at Yonehara Yashi Bayashi bus stop.It is a 5 minute walk from the bus stop.
Q : How far is it from Ishigaki port（remote island pier）？
A : Approximately 30 minutes（3,000 yen）by taxi.
Q : Do you have parking space？
A : Yes,there is parking space available for 5 cars.（free）
Q : Can 5 people stay in 1 room？
A : We apologize for the inconvenience,but the maximum capacity per room is up to 4 people.
Q : Is there a non smoking room？
A : All of our villas are non smoking.Smokers can smoke outside of the villas in the courtyard.
Q : Is there internet available in the villas？
A : Yes,there is optic internet environment available. You can use wireless LAN.There may be areas of weak reception in the villas. Please bring your own computer.
Q : Can I stay with my pet？
A : We apologize for the inconvenience,but we do not accept pets.
Q : Do you have onsite laundry corner？
A : We do not have onsite laundry corner but we will take your laundry at the front desk.（with charge）
Q : Can I view the ocean from the villas？
A : Our villas are designed to stay close to nature so some of the view from the villas may be wooded with plants.
We ask for your understanding that the view of the ocean varies from villas.
Q : What time is the dining restaurant open？
A : Business hours are as follows/Breakfast 8:00～11:00/Dinner 18:00～20:30(Bar time ～24:00)
Q : Should I make reservation for the restaurant？
A : Reservation is not mandatory,but there are busy seasons and times.
If you already have a plan,we recommend you make a reservation.
Q : Can I just dine at the restaurant？
A : We kindly ask for your understanding that our priority is to serve guests staying at our hotel.
Q : Can you accommodate meal for food allergy？
A : Please let us know your food allergy in detail.
For your safety,we would like to communicate with you beforehand on how we can serve you.
Q : What time is your check-in and check-out time？
A : Check-in begins at 15:00,check out is 12:00.
If your arrival is earlier than the check-in time,we will keep your luggage at the front desk.
Q : Do you accept late check-out？
A : Yes,based on availability.
We charge additional fee of 32,400 yen until 15:00,54,000 yen until 18:00.
Q : Is there a beach near the hotel？
A : There is a promenade at our site that leads to the private beach.It is about a 3-minute walk.
Q : Is there a convenience store near the hotel？
A : No.The closest convenience store is approximately 25 minutes by car.
Q : Is there a hospital near the hotel？
A : Yaeyama Hospital is located approximately 25 minutes by car from the hotel.
732 Okawa, Ishigaki city, Okinawa 907-0022 TEL: 0980-83-2525
For emergencies call TEL: 0980-82-4053
Q : Can I arrange rental car at the hotel？
A : Due to our location, we cannot allocate rental cars at the hotel.
If you have plans to rent a car during your stay,we recommend you make a reservation beforehand.
We can make the reservation for you on your behalf,so please feel free to inquire.
Q : Can I swim in the pool all year round？
A : The pool is always filled with water,but it is difficult to swim during November to March.
Some people swim during the daytime when the sun is shining.
Q : Can you introduce me to a shop that handles activities？
A : We are pleased to introduce you to our partner shops.Please feel free to inquire.
Q : Is there an ATM machine？
A : No.The closest to our hotel is approximately 25 minutes by car where there is a bank,post office and convenience store.
Q : Can I rent a swimming suit？
A : We apologize for the inconvenience,but we do not rent nor sell swimming suits.We recommend you bring your own swimming suit as there are limited choices on the island.
Q : When is the high season for typhoon？
A : It depends on the year,but normally typhoon arrives between July and October.
SITE GUIDE MAP
Welcome to the miracle of nature.
One of Japan’s leading sacred place surrounded by a world of mystical blue.
3+1 Long Stay Plan
Free stay on the 4th night.
Experience the absolute best of Ishigaki Island Japan.
Enjoy your supreme moment. It is our utmost pleasure to serve you with our heart.
Private pool for each of the 5 villas.